Refund and Returns Policy – Hivapeca

At Hivapeca, we take pride in providing high-quality electronic cigarettes, vape devices, and related accessories. Your satisfaction is our top priority, and we are committed to ensuring a seamless shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when requesting a return or refund.

1. General Policy
We accept returns and provide refunds for eligible products purchased from hivapeca.com within 30 days of the original purchase date. To be eligible, products must be unused, unopened, and in their original packaging with all accessories, manuals, and labels intact. Products that are damaged, tampered with, or missing original packaging will not be eligible for a refund or exchange.

2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or refunded:

  • Opened or used e-liquids or vape juice
  • Opened or used cartridges, pods, or disposable vapes
  • Personal-use accessories that have been unsealed or used
  • Clearance or discounted items marked as “Final Sale”

3. Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact our Customer Support at Iytmartin888@gmail.com or via WhatsApp +1 6137695710 within 7 days of receiving your order. Provide your order number, photos of the product, and a brief description of the issue. Once verified, we will:

  • Offer a replacement at no extra cost, or
  • Issue a full refund, including the original shipping charges, if a replacement is unavailable.

4. Return Process
To initiate a return:

  1. Contact our Customer Support team via email or WhatsApp with your order details.
  2. Obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
  3. Carefully package the product in its original packaging to prevent damage during transit. Include all accessories, manuals, and labels.
  4. Ship the product to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

5. Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.

6. Exchanges
We currently offer exchanges only for defective or damaged products. Please contact our Customer Support to arrange an exchange.

7. Shipping Costs

  • Customers are responsible for all return shipping costs, except in cases where the product is defective, damaged, or an incorrect item was sent.
  • Shipping costs are non-refundable.

8. Late or Missing Refunds
If you have not received your refund after 10 business days:

  1. Check your bank account or payment provider.
  2. Contact your credit card company or bank, as it may take some time before the refund is officially posted.
  3. If you still haven’t received your refund, contact us at Iytmartin888@gmail.com.

9. Contact Us
For questions about returns, refunds, or product issues, please reach out to our Customer Support:

At Hivapeca, we are committed to ensuring your satisfaction. Thank you for choosing our products, and we look forward to serving you again.